Iron Sheepdog Helpdesk

Welcome to the Iron Sheepdog Platform!  To get started you will need to be invited by an Iron Sheepdog representative or a Broker. The invite will come th...

When you invite a Hauler, make sure that the Company name is Typed out fully if it is new. If the company is already in the platform, select the gray drop...

Are you a Broker that is confused when looking at your app versus your web browser?  Brokers are responsible for creating jobs, dispatching operators fo...

 *Also note that the Owner Operators are the dispatchers for their own company, make sure to send them the notifications and NOT their haulers. They wi...

Job Sites and Geofences are important because they can accurately track the haulers to ensure that they are working the job and arriving at the correct si...

How to Clone a Job Cloning a job is helpful for setting up jobs that are similar each day.  This is a feature that is used daily by all our Brokers a...

A Broker needs to know how to remote check in and check out a hauler. It is important to make sure the hauler is being clocked in or clocked out for a sp...

Sometimes a job will need to restart or resume after a task  has been put in review. This can be done and is an important tool for Brokers to know how ...

As a Broker you may need to Flag a task due to a discrepancy or to bring attention to a task. This feature is important because it allows you to double c...

Load Cycle Analysis is a helpful tool to analyze your job after it has been completed. Being able to look at your haulers tracks (Bread crumbs) can hel...