FAQ

How does Iron Sheepdog protect your data?
Iron Sheepdog protects your data through Google's secure servers and world-class cloud environment. Server communications are encrypted with 128-bit or ...
Fri, 10 May, 2019 at 12:14 PM
How does Checkbook protect your data?
We leverage Checkbook to provide payments for our business owners. Checkbook stores all production data in a physically secure PCI DSS (Payment Card Ind...
Tue, 15 Mar, 2022 at 9:47 PM
Why is my cash out transaction still pending and unpaid?
We partner with Checkbook.io to facilitate payments for our business owners. While we strive to use Checkbook.io's same-day or next-day transfers, pleas...
Thu, 8 Aug, 2024 at 11:28 AM
How do I update my Bank Account?
Follow this link to  - Checkbook For similar questions about receiving payments through our partner provider, Checkbook, please contact them at support@che...
Wed, 19 Jul, 2023 at 12:34 PM
How to install the hardwired GPS Tracker
When you install an AG26 on a powered asset, you utilize the power interface from the asset using the powered asset cable harness with power and aux inputs)...
Mon, 8 Feb, 2021 at 2:27 PM
What insurance coverage is required to haul on Iron Sheepdog?
Iron Sheepdog has specific requirements for both Brokers and owner operators who haul on our platform.   Broker Requirements Commercial Automobile or Co...
Tue, 3 Dec, 2024 at 1:39 PM
How to delete your account
Please submit a ticket here: https://isheepdog.freshdesk.com/a/tickets/new to delete your Iron Sheepdog account. In the ticket, make sure to include the fir...
Fri, 29 Jul, 2022 at 3:45 PM
How to add/update a COI or W9 to the ISD Platform?
To add your COI or W9 to the platform, start by clicking the "Edit Profile" button under your name at the top left.  Selecting Edit Profile wil...
Thu, 20 Jun, 2024 at 1:24 PM
Two-Factor Authentication (2FA) and Help for Cash Out Verification with Phone
To enhance security, we are rolling out Two-Factor Authentication 2FA for company owners.  Starting at the end of July, we are enabling this feature for...
Wed, 31 Jul, 2024 at 8:13 AM