Iron Sheepdog Helpdesk

To get started you will need to be invited by an Iron Sheepdog representative or a Broker. The invite will come through an email, and from here you wil...

Note that each role within each client has specific responsibilities. Please reference each article explaining each role in order to gain a better unde...

The Broker and the Client will want to add trucks “under their company” in order to dispatch to those Hauling companies. Adding an Owner Operator of a ...

A Client can add a job and create a site as well as add haulers to a job. This is done by the Client Dispatch role or the Broker. For assistance, please ...

How to enter cost codes:  You can enter a cost code while creating a job.  To do this you would select the add a new button and fill out all the import...

Cloning a job is helpful for setting up jobs that are similar each day. This is a feature that is used daily by all our Brokers and Dispatchers to not ha...

There are multiple features that are useful for anyone in the app while the job is running. Depending on the role of the Client User, they will be able t...

A Client needs to know how to remote check in and check out a hauler. It is important to make sure the hauler is being clocked in or clocked out for a spe...

A Client may need to Flag a task due to a discrepancy or to bring attention to a task. This feature is important because it allows you to double check th...

If a hauler has clocked out too early or the system clocks the driver out, you are able to delete the task report that the hauler submitted and resume the...