Do you not have access to something in Iron Sheepdog that you need to be able to access in order to complete your everyday work-life? We can help you!
If you need to change someone's preferences and/or capabilities in the app, you can simply "re-invite" them and it will automatically change their preferences.
*You cannot re-invite yourself. You can ask your Broker, Owner Operator or, if needed, call Iron Sheepdog customer service to change your role.*
Note: ONLY those with the ADMINISTRATOR role are able to view and manage the INVITES tab.
How to reinvite someone:
1. Find and select the Invites Tab 
2. Type in the email address of the user that you want to re-invite
*It is important that the email address is exactly the same as their current account. Once you type the email in and press TAB on your keyboard, the system will automatically populate with a pop up that states that the user already has an account, as well as their current role on the platform.
3. Select the role that you want to change the user to, then select SEND INVITE.
4. New capabilities will automatically populate on that users platform. User may need to refresh their screen 
in order to be able to see their new capabilities.
For assistance, please reach out to your Iron Sheepdog representative, or Broker, in order for them to be notified of the issue and assist if possible.
Please continue to watch the help videos to better your experience on the platform. Feel free to contact Iron Sheepdog if you have any follow up questions or concerns. Thank you!
Customer Support: support@isheepdog.com
