Upon approval of a job, you will see the funds hit your earnings tab.
Please note that there is a 7.5% early withdrawal fee that is applied if the funds are withdrawn within nine days of the job. The funds will be available to withdraw with no fee after nine calendar days from when the job took place.
To view the amount available to withdraw with fee and without fee, please ensure that you are viewing the earnings tab on the web-based platform. You can view this by using a desktop or clicking the Iron Sheepdog logo on the menu, while viewing through the app. Clicking the logo will open Iron Sheepdog on a web browser where you can view these different amounts.
To make a withdrawal, select CASH OUT and hit confirm to receive a 2FA (two-factor authentication) text to confirm your identity. You will receive a 6-digit verification code at the phone number associated with your account. Once confirmed, you will be prompted to type in the amount that you would like to withdraw.
The total amount any company can withdraw in 24 hours is limited to a default of 20,000. The total amount withdrawn for a company is calculated by adding all paid, unpaid, and in-process withdrawals from the last 24 hours.
If this is the first time making a withdrawal. You will receive an email from Iron Sheepdog with a digital check image. Select the deposit link, which will redirect you to checkbook.io, our payment processing bank. You will need to create an account and do the following:
Select Online Deposit
Select Personal or Business
Select Manual Verification
Enter Bank Routing & Account Number (found on bottom of check)
Select Submit
Receive Deposit Confirmation.
If all of this information is inputted correctly, you will not need to revisit these steps.
It may take Checkbook.io 1-3 business days to confirm your account information. Once complete, checkbook.io will send your earnings to your bank account.
Your bank account information will be saved, so you will not have to go through the checkbook.io process anymore. However, it is important to go to your checkbook.io account and change your banking information if that information changes.
Subsequent withdraws will take 1-3 business days to process. The status of the payment can be viewed on the earnings tab on the Iron Sheepdog application and/or platform.
To view all transactions, select "View Transactions Report" next to LATEST WITHDRAWALS in the Earnings tab. This will give you a breakdown of all withdrawals, earnings, and fees paid in the past.
For assistance, please reach out to your Broker/Dispatch in order for them to be notified of the issue and assist if possible.
Please continue to watch the help videos to better your experience on the platform. Feel free to contact Iron Sheepdog if you have any follow up questions or concerns. Thank you!
Customer Support: support@isheepdog.com
